Make The Call

I presented a workshop session for a group of 60 people for a client's annual meeting last year. They enjoyed it so much they invited me back to present on another topic.  We had worked through the details and the agenda was set.  In confirmation I was copied on the note that went out to the attendees and noticed that our final description was not included - but a copied agenda from a conference I presented at earlier in the year (though very similar).  That posting mentioned that I would be providing journals to all of the attendees.


Immediately many thoughts started going through my head. Should I go ahead and provide journals to all of the attendees and not worry about it even though it wasn't included in the fee?  Did I miss something in the discussions of what was to be provided? 


It didn't take me very long to make a call to the client to discuss the confusion.  It was all settled in seconds - they certainly hadn't expected me to provide the journals.


But I've heard so many other people in situations where there was a misunderstanding created through e-mail strings; people in a meeting wondering what a higher level manager was thinking and trying to figure it out on their own; or they are upset with another person because of an assumption they hold - and they wrestled with the dilemma without making a call.


It is a risk to make the call.  But it is also a risk to not take any action.


Make the call.  So many times a majority of the things we worry about never happen.


Remember the Dale Carnegie quote - " If you have a worry problem, do these three things: 1. Ask yourself: "What is the worst that can possibly happen?" 2. Prepare to accept it if you have to. 3. Them calmly proceed to improve on the worst."


If you would like more - read his book - "How To Stop Worrying and Start Living".